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FAQs

Why is Aura's Bare Aura Lounge set pre-order?

To maintain quality and avoid overproduction, Bare Aura Sets are offered as pre-orders. This allows us to produce intentionally and deliver with care.

Fulfillment timeline: Orders ship within 2–3 weeks.

What is Pre-Order?
How are Combined Orders Fulfilled?
When is Payment for Pre-Order due?

• Payment is collected in full at the time of purchase.

• By placing a pre-order, you acknowledge and agree to the stated fulfillment timeline.

A pre-order means the item is not in stock at the time of purchase and is produced or sourced after your order is placed.

If your order includes both in-stock and pre-order items, the entire order will ship together once the pre-order item is ready, unless otherwise stated.

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